Kaseya Live Connect: A Comprehensive Guide to Its Features and Benefits
What is Kaseya Live Connect and why you need it
If you are looking for a powerful and easy-to-use remote control software that can help you manage and support your endpoints from anywhere, you should consider downloading Kaseya Live Connect. In this article, we will explain what Kaseya Live Connect is, what features it offers, how it can benefit you, and how you can download and install it on your machines.
Kaseya Live Connect is a web-based, single-machine user interface that enables you to perform tasks and functions solely for one managed machine. You can access Live Connect by Ctrl+clicking the agent icon , or by clicking Live Connect button in Quick View .
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Live Connect provides access to various categories of information about the managed machine, such as agent data, audit information, file manager, command shell, registry editor, task manager, event viewer, ticketing, chat, desktop access, and video chat. Additional menu items display, depending on the add-on modules installed and the operating system of the target machine .
Some of the benefits of using Kaseya Live Connect are:
You can access all endpoints securely, quickly, and without impacting user productivity. You can resolve end user issues in real time .
You can manage devices regardless of location, even over high latency networks. You can access devices behind firewalls and at home .
You can securely and reliably access endpoints with role-based and policy based control over who has authority .
You can use one-click script execution to resolve common issues even before end users are affected, leading to increased end user satisfaction .
You can work behind the scenes without disrupting the end user with stealth-mode remote control tools .
You can track and report on remote control sessions by admin or machine, and per month, week or day, with a history of access to ensure regulatory compliance requirements are met .
You can view every screen on remote endpoint for power users with multi-display setups .
You can access Kaseya Live Connect from any of our supported browsers on Windows XP and later systems, Mac OS X 10.5 Leopard (Intel) and later systems, or Linux machines .
How to download and install Kaseya Live Connect
Before you can use Kaseya Live Connect, you need to download and install it on your machines. Here are the requirements and prerequisites for downloading and installing Kaseya Live Connect:
You need to have a valid - You need to have a valid Kaseya account and license to use Kaseya Live Connect. You can sign up for a free trial here . - You need to have the Kaseya agent installed on the machines you want to manage and support remotely. You can download the agent from the Kaseya portal or use the agent deployment tool to install it on multiple machines . - You need to have a stable internet connection and a supported browser to access Kaseya Live Connect. The supported browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari .
Once you have met the requirements and prerequisites, you can follow these steps to download and install Kaseya Live Connect on your machines:
Log in to your Kaseya portal with your credentials and navigate to the Live Connect page .
Select the machine you want to connect to from the list of agents. You can use the search box or the filters to find the machine you want .
Click on the Live Connect button next to the machine name. This will launch a new browser tab with the Live Connect user interface .
If this is the first time you are connecting to this machine, you will be prompted to download and install the Live Connect plugin. This is a small file that enables the communication between your browser and the agent on the remote machine .
Click on the Download Plugin button and save the file to your local machine. Then, run the file and follow the instructions to install the plugin .
Once the plugin is installed, refresh the browser tab with the Live Connect user interface. You should see a green check mark next to the plugin status .
Congratulations, you have successfully downloaded and installed Kaseya Live Connect on your machine. You can now use it to manage and support the remote machine .
To verify that Kaseya Live Connect is working properly, you can click on any of the tabs on the left side of the user interface and see if they display the information or functionality you expect. For example, you can click on the Desktop Access tab and see if you can view and control the remote desktop .
How to use Kaseya Live Connect for remote control and troubleshooting
Now that you have downloaded and installed Kaseya Live Connect, you can use it to perform various tasks and functions on the remote machine. In this section, we will give you an overview of the Live Connect user interface and menu options, and show you how to use them for remote control and troubleshooting.
The Live Connect user interface consists of two main parts: the header and the content area. The header contains information about the remote machine, such as its name, IP address, operating system, agent version, online status, last check-in time, and last reboot time. It also contains buttons for launching other Kaseya products, such as VSA, BMS, or Vorex .
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The content area contains tabs for different categories of information or functionality related to the remote machine. Depending on your license and configuration, you may see different tabs available. Here are some of the most common tabs and what they do:
The Home tab displays a summary of information about the remote machine, such as its hardware specifications, software inventory, network settings, security status, backup status, patch status, antivirus status, disk usage, memory usage, CPU usage, and network usage. You can also see alerts and notifications related to the remote machine .
The Agent Data tab displays information about the agent installed on the remote machine, such as its ID, group, policy, role, scope, contact details, custom fields, notes, tags, credentials, variables, schedules, procedures, - The Audit Information tab displays information about the audit history of the remote machine, such as the audit date, time, duration, status, and results. You can also see the audit logs, reports, and settings for the remote machine . - The File Manager tab allows you to browse, upload, download, delete, rename, copy, move, and execute files and folders on the remote machine. You can also see the file properties, permissions, and attributes . - The Command Shell tab allows you to execute commands on the remote machine using a command-line interface. You can also see the command output, history, and status . - The Registry Editor tab allows you to view, edit, add, delete, export, and import registry keys and values on the remote machine. You can also see the registry permissions and attributes . - The Task Manager tab allows you to view and